Returns Policy

We really hope that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 days of your receipt of goods provided they are in their original, unopened and unused condition.

Please email our customer services team at info@loriginal.co.uk to obtain your return instructions.

Please remember that in order for the return to be processed you must ensure that a return note is included with your return package and that the goods are wrapped securely in the same outer packaging in which you received them.

All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed.

Your payment for the goods will be refunded by L’Original as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded.